Frequently asked questions
SHIPPING
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Once you have placed your order, we will send you a confirmation email to track the status of your order. You can track the status of your order from your “order history” section on your account page on the website.
We currently ship in the Pakistan Only.
Delivery times may vary depending on the delivery location as well as the type of product you order.
Normally, once you’ve placed your order, it usually takes 24 to 36 hours to process and mark it ready-for-delivery.
PAYMENT
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You can purchase on our website using a Cash on Delivery (COD), debit & credit card You can choose these payment methods at checkout.
Payment by the COD option is easy. Just follow these simple steps:
In the website, select the products you need to purchase, add them to your cart and then in the Payment & Order Review page, select Cash on Delivery (COD) as your payment method and click the ‘COMPLETE PURCHASE’ button.
Once the approval is done, your order will be dispatched.
Once the courier agent delivers the order, you will have to pay him the complete order amount in cash.
There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.
GENERAL
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We guarantee any of our product made by us and sold through our online store to be free of defect.
Only one coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and avail discounts.
ORDER
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We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via “contact us” form.
If you wish to cancel your order, you can send an email or call customer support.
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team through ‘contact us’ form for any modification of the order.
RETURNS & EXCHANGES
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Yes, we do accept returns subject to fulfilment of the following conditions:
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The item should have its original packaging with all the tags etc.
– The return or exchange request is made within 7 days of delivery.
To request for a return, please reach out to support by submitting your request via “contact us” form. A member of our support staff shall respond as soon as possible.
We do accept exchanges and they follow the same conditions as returns.
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The item should have in its original packaging with all the tags etc.
– The return or exchange request is made within 30 days of delivery
To request an exchange, please submit your request via “contact us” form. A member of our support staff shall respond as soon as possible.
Yes, for more details please read our returns & exchange policy. Or Feel free to contact our support agents through email or contact us form for more details.